WARRANTIES

Neptun Bad & Spa has the best warranty conditions, safe and secure for You as a consumer! Our nationwide network of resellers and service organization means that we are always near You.

We provide the following warranty on bathtubs and massage bathtubs
  • 2 year full warranty
  • 5 years material warranty
  • 15 years acrylic warranty
We provide the following warranty on the steam showers
  • 2 year full warranty
We provide the following warranty on the outdoor spas in the Neptun Series
  • 2 year full warranty
  • 7 years acrylic warranty
  • For L.A. SPAS products see the respective instructions or the L.A. SPAS catalogue.
  • Note! Exceptions apply to ozonator, neck pillows, spalock, filters, lighting and music system.
  • For commercial use of our products, other warranties applies.
  • If maintenance instructions are complied, Swedish Neptun AB leaves a 24 month warranty on the unit as of Date of delivery from Swedish Neptun AB’s stock.
  • If there would be something wrong with the supplied pool, the buyer must make a report as shown below. The seller is then obliged, within a reasonable time, free of charge to repair the delivered pool, but is not obliged to pay compensation or damages.
  • Remarks on the delivered tub/pool must be made within seven days of receiving the tub/pool. Remarks on other faults must be made immediately after the fault is discovered.
  • If the buyer does not make such a remark, even though he/she discovered or should have discovered the defect, the buyer loses the right to have the pool repaired free of charge.
  • The seller’s liability is limited to faults mentioned within 24 months after the goods delivery date from Swedish Neptun AB’s stock.
  • The buyer is responsible for the additional costs incurred if the control box, pumps etc. haven’t been made accessible for service.
  • When buying accessories and spare parts shipping is added.
  • The bathtub is delivered with a detailed installation and operating instructions.
  • We reserve the rights to model and design changes and any price adjustments without prior notification.
  • The images may depart from the product description in the respective model.
  • All prices include VAT.
  • All tubs, steam showers and SPAs are delivered free of charge to the property line within Sweden.